What are EasyScripter's technical requirements?
Click to view the technical spec.
Who can use EasyScripter?
The guiding principle behind the design of EasyScripter has always been to move campaign management out of the technical area and back into the call centre. This intuitive software can easily be used by administrative and call centre staff. New campaigns and amendments can be written in minutes allowing the call centre to respond instantly to client demands, new directives or changes.
What types of calls can EasyScripter handle?
EasyScripter allows for the smooth handling of incoming, outbound or blended telephone campaigns, as well as emails and faxes.
Is it possible to access the campaigns remotely?
EasyScripter has tremendous advantages in the drive to deliver cutting edge services. The software suite will allow for remote accessing of campaign scripts via the internet enabling changes and new campaigns to be made remotely. EasyScripter allows for smooth multi-site management.
Are scripts restricted by any size limitations?
In principle there are no size restrictions on scripts. The only limitations may come from the server specifications.
Can external data be imported into a script?
Yes, EasyScripter will allow you to link to or import data from any ODBC or OLEDB data source.
What types of database will the software support?
EasyScripter supports the following types of database: CSV, SQL, Access and TXT.
How is the database data integrated within the script (fields)?
Within the application, you can access the data using SQL to retrieve data then return required information to the fields in the scripts.
Can agents update external data?
Yes, if given the right permission, agents can update external data such as customers' details.
Is the software fully relational?
Yes, EasyScripter is fully relational. This means that the data is stored using methods that allow much data to be held without duplication within the system.
Can the script launch other applications?
EasyScripter can launch applications if they can normally be accessed via a web-based system. Also we can integrate some other applications using .DLL and ActiveX control technologies.
Does the system schedule appointments?
A Diary control is included in EasyScripter that allows you to specify the number of active days in the week, the appointments per day. Using a flexible user interface you can create a diary in minutes. The data can be accessed via the web so it is perfect for appointment making.
Up to how many agents is the software scalable?
EasyScripter does not have a maximum user number. The software is scalable to Microsoft's suggested server specifications for web servers.
Can the script accommodate subscripts?
Yes, several scripts can be joined together. This might be because you want an order routine to be used in more than one script.
Any other questions?
Yes, just email our team - Click now
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