EasyScripter Overview

[click to enlarge]

EasyScripter is a secure, reliable and scalable application. Upon implementing this dynamic solution into your organisation, major cost-saving benefits will be introduced.

EasyScripter facilitates the rapid set-up, intuitive management and handling of sophisticated inbound and outbound telephony campaigns. Designed with efficient customer and contact management in mind, EasyScripter guides agents effectively through the communication process with the customer. This powerful scripting system enables non-technical staff to quickly and easily create full multimedia call flows for use by customer-facing agents.

Key Features:

Design script pages at the highest level - structure the flow and define elements of the script pages, whilst mapping outbound call list data into script fields within the Interaction Dialer. Following this, the caller information can be collected in a controlled sequence and saved in the correct format, at the correct location.
Create scripts in minutes; whether you are an advanced or non-technical user - leverage built-in templates, stylesheets, 100+ predefined controls and the Script Editor visual designer environment to simplify the scripting process.
Put agents in full control from the desktop - direct integration and central log-on to Interaction Dialer/CIC allows agents to leverage CIC's desktop call controls and presence management status settings. CIC also drives screen pops for campaign scripts and customer data from the call list of third-party databases.
Easy integration to Interaction Dialer/CIC and other systems via an open architecture - Interaction EasyScripter is a complete software suite, yet offers an open architecture based on industry standards and Microsoft technologies. In turn, this invites open integrations to; legacy databases, web services, CRM packages and any business applications your contact centre supports on the CIC platform.