EasyScripter Product Info
Overview
Interactive Intelligence will supply the EasyScripter plug-in to further enhance its Customer Interaction Centre
(CIC) Platform. EasyScripter - based upon CallScripter's intuitive workflow-based scripting tool -
is seamlessly integrated with the CIC Platform to provide users with the vast
functionality of CIC whilst retaining CallScripter's easy to use interface.
EasyScripter is an enhanced customer interaction software suite specifically developed for modern contact centres, telesales and telemarketing operations. Companies that use the telephone or e-mail to interact with their customers can gain major cost saving benefits by introducing EasyScripter’s dynamic scripting environment into their organisation.
The software facilitates the rapid set-up, intuitive management and handling of sophisticated telephone and e-mail campaigns.
EasyScripter is designed with efficient customer and contact management in mind.
The agent is effectively guided through the communication process with the customer, ensuring that all relevant information is collected in a controlled sequence and saved in the correct format at the right location.
This powerful scripting system enables non-technical staff to quickly and easily create full multimedia call flows for use by the company’s customer-facing agents.
Colour, sound, pictures, video, hyperlinks and web content can be easily incorporated. There are over 100 point-and-click controls and ready-made templates, which allow you to build and amend the most complex campaigns in a matter of minutes.
EasyScripter is a fast, secure, reliable and scalable application.
Section Overviews:
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Application Splash Screen
The main menu, giving you access to the various parts of EasyScripter (depending on access levels)
Executer Showing Script List
This is how an agent will wait for an Inbound Call. They can also manually run scripts from the script list.
Executer Showing Call Centre Statistics
Agents in the Executer can view Call Centre Statistics and their Personal Statistics
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