From sophisticated contact center automation applications - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications/messaging and customer self-service, Interactive Intelligence offers proven, comprehensive , and reliable turn-key phone systems designed to cost-effectively improve business processes and ensure long-term investment protection.

Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 350 people serving more than 1,000 customers worldwide.

The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $55.1 million in 2004. Interactive Intelligence sells its award-winning solutions through a global network of more than 140 VARs, including Datacraft, Deutsche Telekom, Hitachi, KPN Telecom, NEC Business Solutions, Phillips, SBC, and Unisys.

Since its founding, Interactive Intelligence has won numerous awards, including Microsoft's 1998 Fastest Growing Independent Software Vendor's award, Red Herring's Top 100 Technology IPOs of 1999, Frost & Sullivan's 2001 Entrepreneurial Company of the Year , Deloitte & Touche's 2002 Technology Fast 500, the 2003 NetworkWorld 200, and Software Magazine's 2004 Top 500 Global Software and Services Companies.