EasyScripter+
Following an OEM agreement between CallScripter and Interactive Intelligence Inc (ININ)
the EasyScripter + plug-in has been created to further enhance ININ's Customer
Interaction Centre (CIC) Platform.
EasyScripter +, based upon CallScripter's intuitive
workflow-based scripting tool, encorporates the full functionality of the Callscripter product.
Allowing users to easily create and edit scripts and reports as well as providing agent
management. EasyScripter + guides the agent through the
communication process, be that by phone, fax or email, ensuring that all the
relevant information is collected in a controlled sequence and saved in the
correct format and place. EasyScripter + also handles a variety of report formats,
allowing you to have data at the click of a button.
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EasyScripter
EasyScripter provides the core functionality of EasyScripter+ for companies who
do not have requirements for the additional modules provided by the full
EasyScripter+ product. EasyScripter controls the editing and
running of scripts, with no complicated programming, just user-friendly controls.
EasyScripter includes the Visual Script Designer & Script
Executer enabling non-technical staff to quickly and easily create
full multimedia call flows for use by the agents.
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