| Interaction EasyScripter Contact Centre Software - Contact us: + 44 (0) 08000 725 040 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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This table identifies which components are incorporated into which program. Use it to help you decide which product suits your needs. EasyScripter / CallScripter Comparison Table |
Features |
EasyScripter |
OEM CallScripter |
Modules Available |
Script Executer |
 - Inbound: Supports inbound calls |
- Outbound: Supports outbound calls using a dialer |
- Email: Supports email campaigns |
 Script Editor |
- Inbound: Create inbound campaigns |
- Outbound: Create outbound campaigns |
- Email: Create email campaigns |
- Non-calling: Create data capture campaigns |
Report Designer |
- Manual Reports: Create reports using drag and drop controls |
- Scheduled Reports: Schedule reports to run at specific times |
Campaign Management |
- Inbound: Collect, batch process and add further actions |
- Outbound: Advanced call search function |
- Email: Manage connections, run reports and add further actions |
System Manager |
- User Admin: Add, edit and delete agents and agent groups |
- Control Editor: Create customised controls for use within scripts |
Management Information |
- Inbound: Agent and contact centre statistics |
- Outbound: Campaign status outcome analysis |
- Email: Graphical representation of key performance indicators |
Remote Access |
- Preview Web Reports: Clients can log in from any location at any time |
- Web Reports Admin: Set up and administer client access |
Billing & Invoicing |
- Run Billing Reports: Create spreadsheets based on script run times |
- Generate Invoices: Allow each customer individual pricing structures |
- Export Sage Data: Produce an output and export directly into Sage |
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