Campaign Manager

The Campaign Management module allows you to view any script runs that have been handled. The Outbound Call Manager includes analysis of calls, so you can view and download call data.

Key Features:

Advanced call search function.
Call Manager to hold details of all completed script runs.
Easy navigation using colour coded scripts (inbound/outbound/non calling).
The ability to review and edit call data taken.
Viewing call history, with a full audit trail of actions carried out by user.
Sticky notes feature to allow non-technical users to add comments to script pages.
Specify Call Outcomes and link them to CIC Disposition Codes.
Prioritise call lists and allocate them to either teams or specific agents to ensure the most productive outcome and results are gained.