EasyScripter - CallScripter

CallScripter

CallScripter is part of IPPlus, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Suffolk, UK with regional partners in America, Australia, France, Germany and the Netherlands.

The company's evolvement was created in response to a need from the group's own contact centre, Ansaback.

Ansaback was purchased by IPPlus in 2001, and the operation integrated into the existing organisational structure. Along with the business, a scripting application was also inherited based around a traditional hardware license approach, which, in the fast paced environment of outsourced contact centres, put Ansaback at a distinct competitive disadvantage.

Having won a significant business contract that required a provision of a dedicated resource of 12 agent positions starting the next working day, it was discovered that the licensing of the existing application would make it impossible to undertake. The technical team decided to create a workaround by linking a simple web page to an SQL database to allow the relevant information to be captured. The campaign was a resounding success and allowed the developers to create a flexible dynamic system that would match all the requirements within the contact centre, without the existing technical & licensing issues. CallScripter was born.

Once the system was successfully running Ansaback, the next logical step was to offer it as a solution to third parties. Currently CallScripter has over 150 installations worldwide (USA, Canada, Colombia, Australia, Netherlands, Kenya and South Africa) and across a range of industries including; outsourced call centres, ticketing solutions, financial services, helpdesk, telemarketing, internet providers, accident management and not for profit.

Because CallScripter was created specifically for Ansaback, they are provided with a major unique selling point - the scripting software has been developed based upon real experience and real working knowledge of a demanding call centre environment, making CallScripter the ideal choice to deliver next generational call scripting solutions.